Every conversation in one place.
The unified inbox is the heart of SpeedIQ, WhatsApp, Email, and SMS share a single thread, so your team stops switching tabs and losing context.
- One thread per contact
- Assignment & notes
- Auto contact merging
Three channels, one view
Messages from every channel land in the same shared inbox. Filter by channel, status, or owner, and reply from wherever the customer reached you.
Assign, note, and resolve
Assign threads to teammates, drop internal notes, and track resolution, all without leaving the conversation or cc-ing anyone on an email.
Faster replies, happier customers
With everything in one queue, first-response times drop and nothing slips through the cracks, even at high volume across three channels.
Built so context is never lost.
One thread per contact
WhatsApp, Email, and SMS for the same person collapse into a single conversation, so nobody pieces history together across tabs.
Assignment & ownership
Route conversations to the right teammate, see who's handling what, and avoid two people replying to the same customer.
Internal notes
Leave private notes and @mention colleagues inside a thread without the customer ever seeing them.
Automatic contact merging
When the same person reaches you on two channels, their records merge automatically into one profile.
Inbox questions, answered.
How the shared inbox keeps your team on the same page.
How do messages from different channels stay together?
When the same person reaches you on WhatsApp, Email, or SMS, their records merge automatically into one profile and one conversation thread.
Can I assign conversations to teammates?
Yes. Route threads to the right person, see who's handling what, and avoid two people replying to the same customer.
Are internal notes visible to customers?
Never. Notes and @mentions stay private to your team, inside the thread, so context lives with the conversation.
Does it slow down at high volume?
No. Everything sits in one queue with filters by channel, status, and owner, so first-response times stay low even across three channels.