Every conversation in one place.
The unified inbox is the heart of SpeedIQ. WhatsApp, Email, SMS, voice, and connected social activity share one contact timeline, so your team stops switching tabs and losing context.
- One thread per contact
- Assignment & notes
- Auto contact merging
Messages and social activity, one view
Messages from WhatsApp, Email, SMS, and connected social accounts land in the shared inbox. Filter by channel, status, or owner, and reply from the channel the customer used.
Assign, note, and resolve
Assign threads to teammates, drop internal notes, and track resolution, all without leaving the conversation or cc-ing anyone on an email.
Context across every channel
With messages, notes, assignments, and call history in one queue, the team can respond with the full customer context in view.
Built so context is never lost.
One thread per contact
WhatsApp, Email, SMS, and connected social activity for the same person collapse into one contact timeline; voice calls appear there too.
Assignment & ownership
Route conversations to the right teammate, see who's handling what, and avoid two people replying to the same customer.
Internal notes
Leave private notes and @mention colleagues inside a thread without the customer ever seeing them.
Automatic contact merging
When the same person reaches you on two channels, their records merge automatically into one profile.
Inbox questions, answered.
How the shared inbox keeps your team on the same page.
How do messages from different channels stay together?
When the same person reaches you on WhatsApp, Email, SMS, or a connected social channel, SpeedIQ can merge the identities into one profile and timeline. Voice calls are shown on that timeline too.
Can I assign conversations to teammates?
Yes. Route threads to the right person, see who's handling what, and avoid two people replying to the same customer.
Are internal notes visible to customers?
Never. Notes and @mentions stay private to your team, inside the thread, so context lives with the conversation.
Does it slow down at high volume?
The inbox provides one queue with filters by channel, status, and owner. Performance still depends on your team, provider, and message volume.