Acceptable Use Policy

You may only send messages through SpeedIQ to recipients who have given prior consent. For each channel, you must:

• WhatsApp: Have explicit opt-in following Meta's Business Messaging Policy. Marketing messages require opt-in with a clear description of what the recipient will receive.
• Email: Comply with CAN-SPAM, GDPR, CASL, and India's DPDP Act — only send to recipients who explicitly subscribed and from whom you can document consent.
• SMS (India): Comply with DLT (Distributed Ledger Technology) regulations — register your principal entity, content templates, and headers with TRAI-recognized authority before sending.
• SMS (international): Comply with the local laws of the recipient's country (TCPA in the US, PECR in the UK, etc.) and respect opt-out requests.

You must keep evidence of consent and provide it to us within 7 days on request.

You may not use SpeedIQ to send messages that:

• Are unsolicited (spam), bulk-purchased lists, or scraped contacts.
• Are illegal under the laws of the sender's or recipient's jurisdiction.
• Promote violence, terrorism, hate speech, harassment, or discrimination based on race, religion, gender, sexual orientation, disability, or other protected characteristic.
• Sexually exploit or harm minors in any way.
• Contain child sexual abuse material (CSAM). We report CSAM to relevant authorities.
• Distribute malware, phishing links, or other malicious software.
• Promote fraud, pyramid schemes, multi-level marketing scams, or get-rich-quick offers.
• Promote regulated or prohibited products without appropriate licensing — including but not limited to firearms, controlled substances, illegal gambling, prescription drugs without authorization, tobacco where prohibited, and adult content where restricted.
• Infringe intellectual property rights (copyright, trademark, trade secrets).
• Impersonate any person or entity, or misrepresent your affiliation.
• Are politically targeted in jurisdictions where political messaging is restricted (e.g., during silent periods around elections).

You may not:

• Probe, scan, or test the vulnerability of any SpeedIQ system or network, except as part of a coordinated disclosure or our bug bounty program (where offered).
• Breach or otherwise circumvent any security or authentication measures.
• Access, tamper with, or use non-public areas of the Services or other accounts.
• Interfere with or disrupt any user, host, or network, including via DDoS, mail-bomb, or crashing the service.
• Use automated means (bots, scrapers) to access the Services in a way that exceeds reasonable use.
• Resell, sub-license, or commercially exploit the Services without written permission.
• Use the Services to compete with SpeedIQ.
• Submit false abuse complaints, bounce reports, or unsubscribe events to harm sender reputation.

Even with consent, you must maintain reasonable engagement standards:

• Honor opt-outs within 24 hours of receipt. STOP / UNSUBSCRIBE keywords are processed automatically — do not override them.
• Identify yourself as the sender in every message (organization name, contact method).
• Provide an easy unsubscribe mechanism in all marketing messages.
• Do not send messages between 9 PM and 9 AM in the recipient's local time zone (for India per TRAI guidelines and similar laws elsewhere) unless transactional or expressly consented.
• Keep WhatsApp quality rating above Yellow; persistently Red-rated numbers may be suspended to protect platform health.

Certain industries face additional restrictions imposed by carriers, regulators, or platform providers (Meta, Twilio). You must comply with these in addition to the AUP. Examples include — but are not limited to:

• Financial services — must comply with disclosures and consumer protection rules.
• Healthcare — must comply with HIPAA (US), DPDP (India), and equivalent privacy frameworks.
• Cryptocurrency — restricted on WhatsApp marketing in many jurisdictions; check Meta's policies.
• Cannabis / CBD — heavily restricted; not permitted via SMS in the US per carrier rules.

If you receive an unwanted message sent via SpeedIQ, please report it to abuse@speediq.app with the message content, sender identifier, and the date/time received. We investigate every report.

We may take any of the following actions in response to AUP violations, in our sole discretion:

• Issue a warning.
• Throttle or rate-limit affected projects.
• Disable specific features (e.g., outbound sends, API access).
• Suspend the offending account, with or without notice.
• Terminate the account permanently.
• Withhold pending refunds or unused credits.
• Report the violation to law enforcement or platform providers (Meta, Twilio, Resend).

For severe violations (CSAM, fraud, illegal activity), we will terminate immediately and may report to authorities without notice.

If your account is suspended and you believe it was in error, email appeals@speediq.app with your account email, project name, and the basis for your appeal. We respond within 5 business days.

We may update this AUP from time to time as platform policies, laws, and carrier rules evolve. Material changes will be notified via email or in-app notice. Continued use of the Services after updates take effect constitutes acceptance.