Refund Policy.

We want you to be confident in SpeedIQ. This policy explains when subscription fees and credits are refundable, and how to request a refund. Subscriptions are billed in Indian Rupees (₹).

Every plan starts with a 7-day free trial. You are not charged until the trial ends, so you can explore the platform first. Cancel any time before the trial ends and you will not be billed. Once the trial converts to a paid subscription, the terms below apply.

After the trial, subscriptions are billed in advance for each cycle. Subscription fees are non-refundable, including for partial billing periods after a cancellation, except where required by law. Your plan remains active until the end of the cycle you have paid for.

Credits represent the cost of messages sent through channel providers and are generally non-refundable once consumed. Unused credits reset at the end of each cycle and do not roll over or carry a cash value.

• Consumed credits cannot be refunded.
• Unused monthly credits expire at the end of the billing cycle.
• One-time top-ups and auto-top-up charges are non-refundable once the credits are added.

If a confirmed platform fault prevents you from using the Services for an extended period, we may issue credits or a pro-rata refund at our discretion. Reach out to support so we can investigate and make it right.

Email billing@speediq.ai from the address associated with your account, including your organization name and the reason for the request. Approved refunds are returned to your original payment method within 5–10 business days.