Channels & inbox

Social (Meta, LinkedIn, TikTok)

Connect your Facebook, Instagram, LinkedIn, and TikTok accounts to capture ad leads, turn comments into leads, and read & reply to DMs — all inside the same inbox and CRM as your other channels. AI can auto-reply to DMs for you.

Connecting an account

Open Leads → Capture and find the Integrationssection. Click Connect on Facebook & Instagram, LinkedIn, or TikTok and complete the platform’s login. Once connected, leads, comments, and DMs start flowing in automatically.

Platform approval is required

Each platform needs its own developer approval before it works for real (non-test) accounts — Meta App Review for Instagram/Facebook DMs & comments, LinkedIn’s Lead Sync (and Community Management) programs, and TikTok’s Marketing API. Connect early so the review is underway.

What each platform gives you

Capability	Facebook	Instagram	LinkedIn	TikTok
Lead ad forms	✓	✓	✓	✓
Comments → leads	✓	✓	✓	poll
DMs in the inbox	✓	✓	via Unipile	✓
AI DM auto-reply	✓	✓	✓	✓

Lead ads & comments

Lead-form submissions land on your pipeline in real time and fire the ad_lead_received trigger, so routing and follow-up run automatically.
Comments on your posts and ads can be captured as leads too — filtered by keyword (Settings → CRM) so your pipeline stays clean, not noisy.
Route each ad form to a specific pipeline and stage from Leads → Capture.

DMs & auto-reply

Inbound Instagram, Facebook, and TikTok DMs appear in the Chat Hub alongside WhatsApp and Email, where a human can reply. They also fire the Message received trigger, so AI auto-reply can draft or send a response for you.

Messaging windows & policy

Automated replies are only allowed inside the platform’s window — 24 hours after the contact’s last message for Meta, 48 for TikTok. Bot messages never use Meta’s human-agent tag. LinkedIn DMs go through a connected Unipile account (unofficial — use with care).

X (Twitter)

X has no native lead-form API, so X leads come in through your web forms tagged with the x source; conversion events can be reported back to X for ad optimisation.