SpeedIQ

Channels & inbox

Voice

Call leads and contacts straight from your browser. The in-app dialer handles outbound and incoming calls, logs every call to the CRM timeline, and can record calls.

Setting up voice

Under Settings → Voice, enable voice, choose a caller ID (one of your SMS sender numbers), and toggle call recording. Each team member provisions their own calling line with “Set up my calling line”.

Making & taking calls

  • Click-to-call from a lead’s detail page with the Call button.
  • A floating widget shows call state (connecting / ringing / on call), with mute and hang-up.
  • Incoming calls ring in the browser with Answer / Decline.

Logging & recordings

Every call is logged to the CRM timeline with its direction, duration, status, and disposition. When recording is on, the recording attaches to the lead’s timeline.

Credit cost (post-paid, per minute)
Only answered calls with talk time are charged, rounded up to whole minutes (minimum one): 8 credits/min domestic (+91) and 30 credits/min international.